Security & Compliance
Privacy isn't an afterthought. It is built into every part of our system.
End-to-End Encryption
All data is protected by TLS encryption while it's being sent. Stored data is protected by bank-level standards.
PDPA Compliant
Built to follow Malaysia's Personal Data Protection Act. Your customers' data is handled by the rules.
Kept Separate
Your workspace is kept completely separate. No data can leak across to other businesses.
Daily Backups
Automatic daily backups, and we can restore your data in under 30 minutes if something goes wrong.
100% PDPA Compliant
Polaris is the only fully managed AI customer service platform in Malaysia built to follow PDPA from day one, not tacked on later as an afterthought.
Security Questions, Answered
Where does my data live?
To keep replies fast and your data in a known place, Polaris runs on dedicated, high-performance servers kept securely in Singapore.
Who can see my customer conversations?
Your workspace is private to you. We keep each business's data strictly separate, so your business info and conversations are completely hidden from anyone outside your business. Within your team, you control who has access, so only the people you invite can see and manage your customer chats.
How does Polaris handle privacy laws like the PDPA?
We believe privacy is a basic right. Polaris is built from day one to follow strict privacy rules, including Malaysia's PDPA. We do this by keeping each business's data fully separate and by giving you a real "right to be forgotten". If you remove a document or delete a client, our systems automatically and permanently erase all related records, conversations, and AI knowledge right away.
What happens if something goes wrong?
We watch Polaris around the clock. Our systems check that everything is healthy every single minute. If something looks off, our team is alerted right away in several ways so they can look into it and fix it fast.
Is my data backed up?
Yes, so you can relax. Your system data and customer conversations are safely backed up automatically every single day. In the very unlikely event of a serious outage, we can fully restore everything in under 30 minutes.
Have a security concern or responsible disclosure? Email [email protected]