Frequently Asked Questions

We keep it easy for you. Our team does the heavy lifting and sets up your Polaris workspace for you, so everything is ready before you even log in.

Really fast. Most workspaces are up and running within 24 hours, and always within 1 to 5 business days.

Connecting to WhatsApp does need Meta's Business API, but we handle that for you. You safely link your WhatsApp, Instagram, and Messenger accounts with a single click. No developer portals, no tech setup on your end.

Just share your website link or drop in your business documents (PDF, TXT, or MD). Polaris reads and understands your content right away.

It is more than a keyword search. Polaris understands what your customers really mean. When someone asks a question, it instantly pulls the right info and replies accurately, like a real person would.

Absolutely. Your brand is unique, and Polaris adapts beautifully to match it. Whether you want a tone that is "warm and distinctly Malaysian" or "crisp and strictly professional," you have complete control over its personality.

Polaris knows exactly when to step aside. If a customer is upset or asks for a real person, it hands the chat over to your team. Before it does, it checks your business hours, gathers the details from the customer, and alerts your staff. Your team comes in fully up to speed and ready to help.

Yes. Polaris gives you one easy-to-use workspace where your whole team can work together and step into chats whenever needed.

Yes. When a customer asks, Polaris sends a booking link right in the WhatsApp, Instagram, or Messenger chat. They pick a time, get a confirmation, and can reschedule or cancel from the link. If you run more than one outlet, each booking goes to the right branch's calendar automatically. You also get a clean public booking page to share in your bio or ads.

Not right now. The normal setup fee of RM 1,500 covers our Done-For-You onboarding, workspace build, AI training on your documents, and channel connections. For all new signups during our launch period, that fee is fully waived. It is a limited-time offer.

Experience Polaris firsthand. We offer a personalised demo session where our team walks you through exactly how the AI would handle your specific business scenarios before you commit.

It's flexible. You can easily upgrade or change your plan (Starter, Pro, or Ultra) as your business grows.

We currently process subscriptions via bank transfer and invoice billing. When you sign up, our team will reach out on WhatsApp to confirm your plan and share payment details. We're working on adding card and FPX options soon.

No, everything is included. Some competitors make you "Bring Your Own Key" (BYOK) and pay separate bills for AI usage. With Polaris, your subscription covers all the AI, the servers, and the chatbot itself. It's clear pricing with absolutely no surprise fees.

Everywhere your customers are. Polaris connects smoothly with WhatsApp, Instagram Direct Messages, and Facebook Messenger. It can even handle public comments on your Meta pages, and send customers a booking link right in the chat.

Privacy isn't an afterthought. It's built in from the start. Your data belongs only to you. Polaris keeps each business's data separate and encrypted, so your business info and customer chats stay private and secure.

You have absolute control over your data. If you choose to remove a document or delete your workspace, our systems automatically and permanently erase all associated data, conversations, and AI knowledge instantly to ensure strict privacy compliance.

Yes, and it's ready to grow with you. Polaris runs on fast servers we watch around the clock, so your business never sleeps and your customers always get an answer.