24/7 Customer Service on Without Hiring Anyone.
Made for the way Malaysian SMEs actually work. It plugs straight into your chat apps, keeps your data PDPA-safe, and the founder answers your messages himself.
- Built for Malaysia
- PDPA compliant
- Live in 24 hours
All the AI Features Your Business Needs. Ready on Day One.
Polaris is a complete, done-for-you AI customer service system. Every feature listed here is real, tested, and live. Nothing made up.
AI That Knows Your Business
Upload your PDFs, price lists, product catalogs, and SOPs. Polaris reads and deeply understands your business content, then uses it to answer customer questions accurately. Think of it as your best-informed employee, available around the clock.
One Inbox For Your Whole Team
It does more than match keywords. Polaris reads between the lines of your documents to get what the customer really means, so it gives better answers even when a question is tricky or unclear.
Hands Tricky Chats to Your Team
When Polaris scans your website or uploaded documents, it reads text embedded inside images too. A price list buried in a product photo, model numbers inside a catalog image, menu items in a scanned PDF. All of it gets extracted and added to the AI's knowledge base automatically.
Fast Local Servers
Put a 24/7 AI assistant right inside your WhatsApp Business account. It handles FAQs, pricing questions, and sorts out who is a real lead, instantly. No staff needed.
Nothing to Set Up Yourself
Handle WhatsApp, Instagram DMs, and Facebook Messenger from one AI inbox. Your customers pick whichever app they like, and Polaris handles them all with no fuss.
Books Appointments For You
Automatically converts public Instagram and Facebook comments into private DM conversations. Never lose a potential customer who comments "How much?" on your posts.
The actual product, not a mockup
Real screens from inside Polaris. Tap through to see how it handles your customers.
Your whole team in one shared inbox
WhatsApp, Instagram and Messenger all land in one inbox. The AI replies first. When a chat needs a person, it gets tagged and handed straight to your team, so nothing slips through.
- WhatsApp, Instagram & Messenger together
- AI-first, human takes over anytime
- bot-handling / human-handling labels
Three Steps to Go Live.
Our team handles the hard, techie parts. You focus on running your business.
Send Us Your Info
You upload your company PDFs, product lists, and policies to our secure Malaysian portal.
We Build Your AI
Our team teaches the AI your business info. We set the rules for handling messages, train it to sound like your brand, and connect your WhatsApp Business account.
Live and Replying
You get one tidy inbox for all your chats that answers accurately. It starts handling customer questions, booking appointments, and passing your best leads to your team right away.
Made for the way Malaysian SMEs actually work.
It plugs straight into your chat apps, keeps your data PDPA-safe, and the founder answers your messages himself.
Easy Connections.
Polaris connects right to where your customers already are. Link your WhatsApp Business, Facebook Messenger, and Instagram Direct accounts in a few clicks. Customers can even book appointments from a link in the same chat, all run from one system.
You Own Your Data. Period.
Your customer data stays private. It is encrypted when stored and when sent, and we fully follow the Malaysian Personal Data Protection Act (PDPA).
- End-to-end data encryption
- Strict PDPA compliance
- AI trained exclusively on your business data
"Built out of frustration. Made to save you time."
We built Polaris to fix the exact day-to-day headaches we ran into ourselves. We believe customer service should be automatic, smooth, and easy on the wallet for Malaysian businesses.
Read the Polaris story →Join Our First Wave of Clients
We are carefully signing up our first clients: businesses that want to get ahead before their competitors catch on to automation.
Your setup jumps the queue. Our full attention from day one.
Speak directly to the team building Polaris. Your feedback shapes the product.
RM 1,500 setup fee waived for founding cohort members.
We are onboarding our first 20 businesses. Once those spots fill, onboarding closes until further notice.
Claim Your Founding SpotFree consultation. No commitment required.
Simple, Transparent Pricing
Choose the plan that best fits your growing business.
Starter
Perfect for growing local businesses.
- 1,500 AI Replies/mo (~50/day)
- WhatsApp Only
- One-Time Website Scan
- Text Intelligence
- Smart Team Handoff
- Multilingual (EN/BM/ZH)
- Always-On 24/7 AI
- Appointment Booking
Pro
For busy companies with high message volume.
- 8,000 AI Replies/mo (~267/day)
- WhatsApp, Instagram & Messenger
- Comment-to-DM Automation
- Daily Website Auto-Sync
- Vision (Reads Text in Images)
- Contextual Enrichment
- Business Hours Awareness
- Appointment Booking + Multi-Branch Routing
Ultra
For high-volume businesses and franchise networks.
- 20,000 AI Replies/mo (~667/day)
- Custom Software Integrations
- Custom Routing Logic
- Dedicated Account Manager
- Priority Onboarding & Support
Tax tip: Polaris is a B2B software service, so your subscription is a 100% tax-deductible business expense (OPEX). It lowers your company tax at year-end, which makes the real cost a lot lower than hiring a person for the same role (no EPF, SOCSO, or HRDC levy on top).
Looking for a more customised solution? Contact us for a consultation →
Common Questions
Everything you need to know about setting up Polaris.
How long does it take to go live?
Do I need technical knowledge to use this?
What if the AI doesn't know the answer?
Are there any hidden API costs or BYOK?
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Get Started
Stop Losing Customers to Slow Replies.
Set Polaris up on your WhatsApp and let it handle replies for you, around the clock. We can get you live today.
All-inclusive pricing. No BYOK, no hidden AI costs, no surprise fees.